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Information regarding the use of cookies on Regula Websites

This cookie policy of Regula website describe the terms and conditions of cookie use on Regula websites (www.regulaforensics.com, support.regulaforensics.com, mobile.regulaforensics.com, api.regulaforensics.com), explain the objectives of cookie use, as well as the right of the users to choose the way of the use of cookies that conforms to their requirements.

What are Cookies?

Cookies - small text files that are stored by a web browser (for instance, Internet Explorer, Firefox, Chrome and others) in user settings (on the computer, smartphone, tablet), when the user visits the website. This allows to identify the browser or store information and settings on the browser. Thus, the use of cookies enables the website to store individual settings of the user, recognise the user and appropriately react with the purpose of improving the experience of website use. Usually cookies do not contain any information that could identify the user, but your personal information may be linked to the information obtained or stored by cookies. The user may refuse to use or limit the use of cookies, but the refusal to use the cookies prevents the user from comprehensive use of the full functionality of the website. The cookies differ depending on their functions and the objectives of their use. The websites of Regula company use mandatory, functionality, analytical and targeted (advertising) cookies.

Mandatory or “necessary” Cookie Files

These cookies are required to enable the user to freely visit and review the website and use the options offered by the website, namely, to receive information on the products provided by Regula. These cookies identify the device of the user, while preserving the anonymity of the user. These cookies do not collect or process information. Without the use of these cookies, the website cannot comprehensively perform its functions, for instance, providing the user with the required information, ensuring the performance of the services requested from the e-store, connection to the profile or processing of orders. These cookies are stored on the device of the user until the moment, when the browser is closed.

Functional or preference Cookies

Thanks to functionality cookies, the website remembers the settings selected by the user and their preferences, for instance, the selected region and country, which increases the ease of use of the website. These cookies are stored on the device of the user constantly.

Statistical Cookies

Statistical cookies summarise information on the habits of website use, most frequently visited sections, preferred content that the user selects, while visiting the website. The received information is analysed in order to determine the interests of the user, as well as in order to improve the functionality and convenience of website use. The statistical cookies identify only the device of the user, preserving the anonymity of the user. In certain cases, instead of the owner of the website, some analytical cookies are managed by a third party - data processing operator, for instance Google Adwords at the commission of the website owner and only to serve the objectives defined by the owner.

Targeted or marketing Cookies

Targeted (advertising) cookies are used to summarise information on websites visited by the users. This allows to offer the services offered by our company or our partners that the particular user is interested in to the respective user, as well as to forward offers that conform to the interests of particular users to the respective users. Usually these cookies are placed by third parties, for instance, Google Adwords pursuant to the permission of the website owner and in accordance with the indicated objectives. The targeted cookies are usually stored on the device of the user constantly.

Bitrix24

Bitrix24 management system is used to manage Regula website content and receive data on user sessions. Bitrix24 provides a completely integrated task management system, document management and storage system.

Bitrix24 is a secure intranet solution “on a turnkey basis”, which provides a secure recording platform and solution that ensures compatibility with GDPR by moving all data from web storages and local discs into a securely protected centralised repository.

To read information on the provision of data protection and confidentiality by Bitrix24 in more detail, follow this link.

Google Analytics / Yandex.Metrica

Google Analytics and Yandex.Metrica software is used to ensure the functionality of the website of Regula. Information on your website using habits received by means of these cookie files is sent to Google and/or Yandex servers abroad, and therefore it may be stored outside Latvia or the European Union. This information may be stored, for instance, in the territory of the USA and/or Russian Federation.

In accordance with Terms and Conditions of Google Inc. service provision and Terms and Conditions of Google Analytics service provision, Google will use this information for the assessment of website use and in order to draw up reports on the activity of the visitors of Regula websites. You may refuse to use the cookies of Google Analytics by downloading and installing Google Analytics Opt-out Browser Add-on plug-in.

For more detail on Google Analytics tools, operation, as well as provision of data protection and confidentiality, follow this link.

In accordance with Terms and Conditions of Yandex LLC. service provision and Terms and Conditions of Yandex.Metriсa service provision, Yandex will use this information for the assessment of website use and in order to draw up reports on the activity of the visitors of Regula websites. You may refuse to use the cookies of Yandex.Metrica by downloading and installing Yandex.Metrica opt-out add-on plug-in.

For more detail on Yandex Metrica tools, operation, as well as provision of data protection and confidentiality, follow this link.

Zendesk Support

Regula uses integrated customer support system Zendesk to track, prioritise and implement tickets received by customer support service. This enables concentration of all support operations in a single centre, as a result of which, the communication with customers is unobstructed, personalised and efficient.

To read more information on tools, operations, as well as data protection and privacy of Zendesk, follow this link. For terms and conditions of Zendesk cookie processing click here.

What Purposes (Tasks) do Regula Use Cookies For

Regula uses cookies to improve the experience of use of our websites and portals, namely:

To ensure functionality and management of the website;
For adaptation of website functionality in accordance with the habits of the user, for instance, regarding the language of use;
For collection of website use statistics, standard log records are collected: number of visitors, duration of a visit, time of connection, IP-address, model and type of devices and other anonymous information on your activities on the website;
To “remember” about the provided consent of website visitor to process non-mandatory cookies;
In the event of the use of technical services, cookies are used to ensure a protected connection with the customer;

Information stored within a cookie is not used to identify you as a natural person.

How Long Are Cookies Stored?

Unless specified otherwise, cookies are stored until they implement the assigned functions. After the implementation of the respective function, the cookies are deleted. For more detail, see tables 1 - 4.

Consent or Refusal to Use Cookies

When you enter our website, a notification with the information that the website uses cookies is displayed by the website. You may give your consent or withdraw your consent to use cookies of a certain group by placing or removing the sign «Ö» next to the cookies of the respective group. You may change the choice you have made at any time - there is a link “Cookie Settings” at the bottom of the homepage. By clicking on “Save Changes” you confirm that you have read the Terms and Conditions of the use of cookies, including information on cookies and the purposes of their use, as well as that you confirm the selected options regarding the particular types of cookies. The security settings of any Internet browser allow to limit the use of cookies or turn off cookies. Nevertheless, keep in mind that full functionality of the operation of the website will be impossible, if you decide to turn off mandatory cookies.

Contact Information

To learn more about us and how we process your personal data, read our Privacy Policy or contact us bye-mail privacy@regula.lv.

Cookies www.regulaforensics.com Table 1

Category	Name	Provider	Purpose	Validity	Type
Necessary	PHPSESSID	regulaforensics.com	Preserves user session state across page requests.	Session	HTTP
	_bxCurrentKey	Bitrix	Pending	Persistent	HTML
	bx_user_id	Bitrix	Live chat feature. Registers a unique ID of the user to ensure correct work of the system.	10 years	HTTP
	BX_USER_ID	Bitrix	Live chat feature. Registers a unique ID of the user to ensure correct work of the system.	10 years	HTTP
	DETECT_LANG	regulaforensics.com	This cookie is used to determine the preferred language of the visitor and sets the language accordingly on the website, if possible.	1 year	HTTP
Statistics	_ga	Google Analytics	Registers a unique ID that is used to generate statistical data on how the visitor uses the web site.	2 years	HTTP
	_gat	Google Analytics	Used by Google Analytics to throttle request rate	1 day	HTTP
	_gid	Google Analytics	Registers a unique ID that is used to generate statistical data on how the visitor uses the web site.	1 day	HTTP
	_ym_d	regulaforensics.com	Contains the date of the visitor's first visit to the web site.	1 year	HTTP
	_ym_isad	regulaforensics.com	This cookie is used to determine if the visitor has any adblocker software in their browser – this information can be used to make web site content in accessible to visitors if the web site is financed with third party advertisement.	1 day	HTTP
	_ym_retryReqs	regulaforensics.com	Registers statistical data on visitors' behavior on the web site. Used for internal analytics by the web site operator.	Persistent	HTTP
	_ym_uid	regulaforensics.com	This cookie is used to collect non-personal information on the visitor's web site behavior and non -personal visitor statistics	1 year	HTTP
	collect	google-analytics.com	Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.	Session	Pixel
	yandexuid	yandex.ru	Registers data on visitors' web site-behaviour. This is used for internal analysis and web site optimization.	1 year	HTTP
	yp	yandex.ru	Sets a unique ID for the session. This allows the web site to obtain data on visitor behavior for statistical purposes.	10 years	HTTP
Marketing	_ym_metrika_enabled	regulaforensics.com	This cookie is used to collect data on the visitor's behaviour on the web site - this information can be used to assign the visitor to a visitor segment, based on common preferences.	1 day	HTTP
	i	yandex.ru	Used for identifying site users	1 year	HTTP
	metrika_enabled	regulaforensics.com	Used to track visitors on multiple web sites, in order to present relevant advertisement based on the visitor's preferences	1 day	HTTP
	webvisor/ID	yandex.ru	Registers data on visitors' web site-behaviour. This is used for internal analysis and web site optimization.	Session	Pixel
	yabs-sid	yandex.ru	Registers data on visitors' web site-behaviour. This is used for internal analysis and web site optimization.	Session	HTTP
	_ym_metrika_enabled_ID	yandex.ru	These cookies are used for measuring and analysing traffic on this website. The cookies use Yandex Metrica script, which belongs to the company Yandex.	1 day	HTTP
	_ym_visorc_ID	yandex.ru		1 day	HTTP
	_ymID_lastHit	yandex.ru		Persistent	HTML
	_ymID_lsid	yandex.ru		Persistent	HTML
	_ymID_reqNum	yandex.ru		Persistent	HTML

Cookies support.regulaforensics.com Table 2

Category	Name	Provider	Purpose	Validity	Type
Necessary	__cfduid	p20.zdassets.com	Used by the content network, Cloudflare, to identify trusted web traffic.	1 year	HTTP
	__cfduid	regula.zendesk.com static.zdassets.com support.regulaforensics.com theme.zdassets.com	Used by the content network, Cloudflare, to identify trusted web traffic.	1 year	HTTP
	_help_center_session	support.regulaforensics.com	Preserves users states across page requests.	Session	HTTP
	_zendesk_session	regula.zendesk.com	Preserves users states across page requests.	Session	HTTP
	_zendesk_shared_session	regula.zendesk.com support.regulaforensics.com	Preserves users states across page requests.	Session	HTTP
	_zendesk_thirdparty_test	regula.zendesk.com	Tests whether the web site user's browser allows third party cookies.	Session	HTTP
Statistics	_ga	regulaforensics.com	Registers a unique ID that is used to generate statistical data on how the visitor uses the web site.	2 years	HTTP
	_gat	regulaforensics.com	Used by Google Analytics to throttle request rate	1 day	HTTP
	_gid	regulaforensics.com	Registers a unique ID that is used to generate statistical data on how the visitor uses the web site.	1 day	HTTP
	collect	google-analytics.com	Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.	Session	Pixel
Marketing	NID	google.com	Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.	6 months	HTTP
	rc::a	google.com	Used in context with video -advertisement. The cookie limits the number of times a visitor is shown the same advertisement-content. The cookie is also used to ensure relevance of the video -advertisement to the specific visitor.	Persistent	HTML
	rc::b rc::c	google.com	Used in context with video -advertisement. The cookie limits the number of times a visitor is shown the same advertisement-content. The cookie is also used to ensure relevance of the video -advertisement to the specific visitor.	Session	HTML

Cookies mobile.regulaforensics.com Table 3

Category	Name	Provider	Purpose	Validity	Type
Necessary	UUID#[abcdef0123456789]{32}	mobile.regulaforensics.com	Session identificator	Session	HTTP
Statistics	_ga	regulaforensics.com	Registers a unique ID that is used to generate statistical data on how the visitor uses the web site.	2 years	HTTP
	_gat	regulaforensics.com	Used by Google Analytics to throttle request rate	1 day	HTTP
	_gid	regulaforensics.com	Registers a unique ID that is used to generate statistical data on how the visitor uses the web site.	1 day	HTTP
	_ym_d	regulaforensics.com	Contains the date of the visitor's first visit to the web site.	1 year	HTTP
	_ym_isad	regulaforensics.com	This cookie is used to determine if the visitor has any adblocker software in their browser – this information can be used to make web site content in accessible to visitors if the web site is financed with third party advertisement.	1 day	HTTP
	_ym_retryReqs	mobile.regulaforensics.com pipedrivewebforms.com	Registers statistical data on visitors' behaviour on the web site. Used for internal analytics by the web site operator.	Persistent	HTML
	_ym_uid	regulaforensics.com	This cookie is used to collect non-personal information on the visitor's web site behavior and non -personal visitor statistics	1 year	HTTP
	yandexuid	yandex.ru	Registers data on visitors' web site-behaviour. This is used for internal analysis and web site optimization.	1 year	HTTP
	yp	yandex.ru	Sets a unique ID for the session. This allows the web site to obtain data on visitor behavior for statistical purposes.	10 years	HTTP
Marketing	_ym_metrika_enabled	regulaforensics.com	This cookie is used to collect data on the visitor's behaviour on the web site - this information can be used to assign the visitor to a visitor segment, based on common preferences.	1 day	HTTP
	ads/ga-audiences	google.com	Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across web sites.	Session	Pixel
	i	yandex.ru	Used for identifying site users	1 year	HTTP
	metrika_enabled	regulaforensics.com	Used to track visitors on multiple web sites, in order to present relevant advertisement based on the visitor's preferences	1 day	HTTP
	NID	google.com	Registers a unique ID that identifies a returning user's device. The ID is used for targeted ad s.	6 months	HTTP
	webvisor/Id	yandex.ru	Registers data on visitors' web site-behaviour. This is used for internal analysis and web site optimization.	Session	Pixel
	yabs-sid	yandex.ru	Registers data on visitors' web site-behaviour. This is used for internal analysis and web site optimization.	Session	HTTP
	_ym_metrika_enabled_ID	regulaforensics.com	Checks whether other Yandex.Metrica cookies are installed	1 day	HTTP
	_ym_visorc_ID	regulaforensics.com	Allows Session Replay to function correctly	1 day	HTTP
	_ymID_lastHit	mobile.regulaforensics.com pipedrivewebforms.com	Used for specifying the time in order to get an accurate bounce rate	Persistent	HTML
	_ymID_lsid	mobile.regulaforensics.com pipedrivewebforms.com	Used for identifying site users	Persistent	HTML
	_ymID_reqNum	mobile.regulaforensics.com pipedrivewebforms.com	Used for determining the ordinal number of the request for the Yandex.Metrica tag in the browser	Persistent	HTML

Cookies api.regulaforensics.com Table 4

Category	Name	Provider	Purpose	Validity	Type
Preferences	__cfduid	regula.zendesk.com static.zdassets.com	Used by the content network, Cloudflare, to identify trusted web traffic.	1 year	HTTP
	ZD-suid	api.regulaforensics.com	Unique id that identifies the user's session.	Persistent	HTML
	__cfruid	regula.zendesk.com	Used to identify individual clients behind a shared IP address and apply security settings on a per-client basis.	Session	HTTP
	ZD-store	api.regulaforensics.com	Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the web site user.	Persistent	HTML
Statistics	ZD-buid	api.regulaforensics.com	Unique id that identifies the user or recurring visits.	Persistent	HTML
Statistics	ZD-currentTime	api.regulaforensics.com	Registers the date and time for the user's latest visit to the web site.	Session	HTML

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